FAQ

How much is shipping?
Shipping will be determined on weight as per the Australia Post charges
https://auspost.com.au/sending/parcels-australia/parcel-post

Who will deliver my order?
*We send via Australia Post.

Is my order trackable?
If you provide your email address when completing your purchase, yes you will be able to track your order.

Is my order insured for damage from the delivery company?

Despite our efforts to pack thoroughly, we cannot be held responsible for damage during transit. ATBCD are not able to control transit conditions and handling of our parcels (e.g melted chocolate or frozen cakes, damaged boxes, lollipops and boards). If you feel that your parcel has been mishandled, please contact Australia Post in the first instance

What if my order shipping cost is less than what I paid?
No worries, our mistake!  We will refund you the difference.

What if my order shipping cost is more than what I paid?
No worries, our mistake! We will pay the extra at no charge to you.

How long will it take to dispatch my order?
We always try to get all orders into the hands of the delivery company within 1 - 2 BUSINESS DAYS.

I live in Canberra, can I pick my order up?

• Yes! Drop into the shop!

I am a business, can I order in bulk?
If you live in Canberra we are more than happy to order boards in lots of 50 and boxes in lots of 100 for you.  At a bulk rate of course!

Do you offer Lay-by?
At this stage, unfortunately no.